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Games are good although could do with a few new ones, the customer care is tip top, if you need help with anything they are quick to help. Verifying your account is simple and easy (not sure why anybody moans about this process for any casino tbh) had a couple of wins playing here
Site looked nice enough, but I didn’t get far enough into it to comment further. I’m all for casinos being vigilant and needing ID. But letting a player register with their full details, (confirming email) Then entering ALL their card details. (including cvv) – Make a deposit (£20) Giving no message as to whether it’s been successful or not. And only THEN requesting FULL ID – Stinks. It’s draconian to the point of being a data protection issue and highly unprofessional. Not to asking for ID BEFORE card details are given, thus enabling the customer to choose to continue or not, speaks volumes on how a company sees its customers (and no doubt how it handles it’s withdrawal process) I’ve accounts with 60 to 70 Casinos and deposited and withdrawn 100’s of times. Apart form now, only one other Casino has requested ID from the start, but this was before a deposit, so I did not continue. I’m legit, I’ve provided ID dozens of times upon withdrawal. But I do not appreciate this companies approach to it’s KYC and AML policies. ASK FOR ID BEFORE A PLAYER GIVES OVER CARD DETAILS – simple – I feel I cannot trust this Casino for this approach. The irony of this being a ‘British’ casino… and me being a Brit, isn’t lost on me either! Find a more user friendly casino.
Not much, 2 times I tried to sign up and encountered difficulties. Customer service fast and efficient. Boring layout, lame name for a casino (makes you think about Brexit). Won’t recommend or bother to play at this casino.
Joined this site about a week ago, deposited around £200 in total over a few days and one evening managed to turn £30 into £1,710!! I withdrew it all of course via Bank Transfer, I received a few emails from Customer Support firstly congratulating me on the win and the size of it, and secondly letting me know I needed to send in my ID Verification Documents, they spoke to me via live chat about what I had to send and that was sorted within 20mins.. Email the next day to let me know that my account was verified and the funds were on the way to my bank! Can’t fault there customer service.. everyone has been a great help and willing to answer any questions! For this I believe they have one of the best customer service out there!!I would say the only negative part is not having the option to use PayPal, very minor though!
Game choice. Pretty much all I can say. Even that could be improved. They happily allow you to deposit but on the third occasion of trying to withdraw they want absolutely every detail on you apart from your last will and testament. The purposefully make it hard so that they don’t have to pay out. Comment on any public forum and they reply trying to sound helpful, speak to the one-on-one and they’re completely different. Far better casinos out there, so avoid this one like the plague.
I have been playing now for some weeks and I am positively impressed about almost everything. The games are nice, they have quite a few, the interface works perfect, customer service is friendly, they have a nice player point system that actually gives you real cash, and they offer free spins here and there, but what was most impressing was their pay out and verification procedure.I was lucky to have a win out after some weeks and asked for a withdrawal. Within a couple of hours they requested documents, within an hour after sending they gave feedback on something missing. The next morning I was verified and one hour after my withdrawal was processed. Now THAT is something different compared to other casino’s where they delay the verification process and keep your funds for 24 or 48 hours allowing you to withdraw. Within about 6 working hours ( as it started mid day) they verified me and paid out. I think they practice and preach customer service and responsible gaming, because I my view quick pay outs prevent you from reversing your withdraw and being tempted to play at higher stakes than your budget allows you or than you intended. Now I can make a deposit again within my normal limits. Compliments for this casino and its team of professionals
Will do anything to get out of paying any winnings won from bonuses even after completing all wagering requirements, Came across a very rude member of their ‘customer service’ team whilst trying to politely sort the issue after £75 was taken from my winnings without contacting me first when I tried to withdraw. I contacted support on their live chat where after a brief discussion I Thanked the member of staff for their help but asked where I could direct a complaint to. To my disgust, Michael (from ‘customer support’) stated-
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