CasinoChan Ratings Archive

I had free bonus bets and won 20000 aud only to have it confiscated for no reason they make up all these terms and conditions to not suddenly pay. They very happy to take money but will not give your winnings. The vip called me a gambling addict yet gives me a bonus each week to keep me going back. If we could all get neosurf the banks and get this scam closed down. They are dangerous and have ruined my mental health. I pray they get shut down now

What I didn’t like: Won with my money, no bonus. documentation requirements keep changing or where not approved, then they tell me I deposited 100, I deposited 250. Sent them the transaction history from there site. they insist its 100 and i have to prove that deposit. And should request a transaction history. They are scamming no question. SCAM.

What I didn’t like:I wish I could post attachment here. Won for the first time after playing for about a year without luck . Finally but they are doing everything possible with the absolute worst excuses ( don’t accept PDF or downloads as proof of document ) . They have canceled my withdrawal 8 times so far . So fighting to get my winnings . Bad bad choice to be involved with this casino . Anyone know how to escalate this or if their legal jurisdictions one may look into ?

I have tried to make a withdrawal but they always say rejected, I can’t get a hold of live chat, why does it always reject. Is it because nobody working? Please someone help, I played in good faith, is it a scam?

BIGGEST WASTE OF TIME, EFFORT AND MONEY. BEWARE! I only registered with them last night because the welcome bonus looked awesome. Come today I finally make my first deposit, typed in BERLIN and surprise surprise no bonus. Contacted support, they tell me I have other accounts with them so can’t have any bonus. I only have 1 account. Alot of back and forth emails between us. The pricks won’t back down, so I tell them to reverse my deposit back to me. It’s only $25 and they won’t, their t&c’s won’t allow it bla bla bla. Eventually I played my little deposit and deleted all my pending documents and phone number from my profile. So turns out duplicate accounts don’t have to be yours. They could be a friend, family member or even a neighbour that’s used there account while connected to your internet. Absolutely pathetic. The support team today we’re really rude and arrogant and were no help at all. Casinochan literally scammed me for a measly $25! DO NOT GO WITH THIS CASINO, ITS THE WORST EVER. YOU’VE BEEN WARNED.

CasinoChan is operated by Dama NV and holds a Curacao license. They have a very simple design and you can browse the entire site with ease. The casino gives you the option to play in 5 fiat currencies and 6 crypto currencies. They give you more than 10 deposit and withdrawal methods for fiat and 6 methods for cryptos. You can sign up for the casino and fill in the entire profile info and verify your account in less than one minute.After signing up you can browse through the slot category which gives you an amazing option to play with 86 slot providers. They literally have providers from A to Z. The casino says that they have more than 2000 games but I believe they have more than 4000 games. They have a huge variety of big and small providers. The casino has a welcome package of $ 400 and it can be claimed in four deposits of 100%. and 3 50% bonuses. All up to $100. Every bonus also gives you 30 free spins. The wager requirements are 40 times bonus and the best part is that you get an entire 30 days which I believe is amazing. The restricted games list is a bit long in my opinion and that is something they could tone down a bit.If players take my suggestion claim the welcome package in AUD currency like I did as you get AUD 250 for first deposit and AUD 500 for every other deposit bonus. This is 75% more than the bonus in Euro for first and 250% more than for other three deposit bonuses. The casino also runs many tournaments and cash drops and mystery wins for players.The best thing about the casino is the VIP program where you get cash prizes for levelling up with only 3 times wager. The casino does not treat players differently and every player gets cash for levelling up irrespective of their VIP level. This is so better than other casinos which give you free spins that too with 40 times wager.They have a great support that is out there to help you 24×7. Every query is handled professionally and they guide you through all your problems as soon as possible. The verification process takes about 3 to 4 hours and you can go straight to chat and ask them to finish verification process quickly. The casino processes cashout in order and it takes under 6 hours maximum to receive your winnings.There is nothing to dislike about this casino but if I could suggest them something I would like them to update the design of their site as it looks outdated. I as a player give extra time to a casino if I find the design pleasing and I believe there are a lot more like me. The casino stands out in every aspect especially their VIP program and I wish them best of luck.

What I didn’t like: My first time ‘winning’ I wanted to do a withdrawal of $300. But to do a bank transfer the minimum was $500. I succeeded in getting it to that amount.. It took days of jumping through hoops to finally get it approved. The ‘documentation’ they required was ridiculous. I’m now in the process of trying to do another withdrawal. This time they want my credit card documentation! WTH for? I’ve requested another bank transfer! They already have that approved documentation! 5 times they cancelled my request. I gave in and uploaded my CC info with my code on the bank blacked out. They Finally approved it. Now we will see how many days it takes for the funds to be transferred to my account.

Stole my money. Stay away you will regret it. Said i won $3000 then took it off me.

Absolute scam! They lure you in with bonuses but then confiscate your winnings for all sorts of bullshit reasons which are hidden in the T&Cs then when you get past all that and have some actual winnings you want to withdraw they ask for a whole heap of information to verify your account and then still come up with bullshit reasons not to pay. Scammers and theives!! Avoid like the plague

Absolute scammers! Continuously cancelled my withdrawal to ‘other’ reason. Asked what ‘other’ reason was.. just kept getting run around do not waste your time or money on these scums!!!!!!