Casumo Ratings Archive

Absolutely superb casino. huge variety of games, fast and reliable payouts and an option to lock your withdrawal which, in my opinion, is a genuine responsible gaming feature and not just paying lip service to it like most casinos. The bonus system is fair and regular and CS is friendly and quick. I’ve never written a review for a casino before, but if you’re looking for integrity, reliability and variety from a casino, this is the place to head.

The BEST casino in my oppinion. Alot of games good site and very fast payout !!

I have been a member of practically every well known online casino so I think I know when I see a very good one so lets face it, the number 1 most important factor, certainly in my opinion is speed of withdrawal. Eh, we all know how frustrating it an be when they are keen to get your money, yet seem to put every block in the way in getting your winnings. With this casino I cant fault it. I only deposit with debit and credit card and you have the ability to lock the withdrawal so stops that temptation in reversing it. So my example would be, withdrew on Saturday, approved the same day, in my bank Monday evening…..you just cant fault that. A credit card usually take about 24 hours longer but I can live with that.
The customer service team are polite and professional and respond very quickly.
The choice of games are pretty much the same as everywhere else but I mainly play roulette and blackjack (Live) and no problems here either, albeit, the same as other casinos. Very difficult to dislike anything when everything runs very smoothly. I cant think of anything so nothing to add im afraid.

I have a lot of bonuses, a great variety of games.

Fun games, great customer service, speedy verification and payouts. Verification and money in bank within 36 hours, via bank transfer. Nothing! Everything is great! Highly recommend this site if you want a hassel free gaming experience.

I love that it doesn’t payout limits; that it has a lot of games to choose from the support is super helpful. I would recommend it.

I played in alot of casinos this is one of the best! Friendly support!! Many games, withdrawal lock function! Low bonus program if you play only live roulette. This is a bit poor but ye the rest is top!

Usually they steal all my money . The most of thoose casinos they do so

Casumo is definitely one (if not #1) of the best online casinos I’ve came across so far. I have deposited in quite a few casinos and have big wins up until my wager amount is almost made then it goes downhill from there but not with casumo ! Within the last 3 months I’ve withdrawn winnings 3 times from them ! Definitely a casino I would actually recommend people to deposit in to.

Casumo is one of the most attractive online casinos with many (almost any) game provider to choose from.

There is rarely any connection issues, the races run throughout the day (which of I’ve won first place in a cash race before).

Payout times pretty good. It’d be good if they could introduce the likes of Trustly as a payment method, as the card payments vary in times of receiving payment and Skrill incurs a charge to withdraw from.

But generally an attractive, problem free, entertaining experience when playing at Casumo! I’ve been with Casumo almost from the very beginning. My account being in Euros for some time due to this being the only available currency to UK players at the time.

And now in GBP as I was still getting charged per deposit at Casumo whilst in Euro currency and wasn’t happy about that.

So Casumo offered me to reopen a new account in pounds when I complained.

Bonus offers were frequent, some attractive and some not, but at least they were frequent.
Recently (around 4-6 months now I have received no offers (valuables) whatsoever. And from time to time when asked live chat if they can give me something as I do not receive any offers, they have been somewhat generous with the odd set of free spins or a cash token, to which I am grateful.
However!
Upon asking live chat why I do not receive any offers whilst my friends and family consistently show me what offers they receive (which are similar to each other), I was simply told to keep playing as it’s based on algorithms and bonus offers will come.
I kept playing, bonus offers didn’t come.
Becoming more and more frustrated by this I asked live chat again and asked if my query could be passed onto a manager. I was asked to send my query in by email so I did.
Around a week or two later I was sent an email from one of the managers assuring me that this was not personal and that a players bonus offers are based on activity and player level etc.
I accepted at this point that maybe I wasn’t seeing this how I should be and continued to be patient, still depositing at Casumo.
Don’t get me wrong, I have deposited, sometimes won and sometimes lost.
However, still no bonus offers/valuables being offered to me on my account, hence my 6 star rating, including that payment methods could be improved.
Casumo used to be my favourite casino, where I have deposited thousands of pounds and shown loyalty as a customer, yet still I feel discriminated against these past few months.
The point of me writing this review is to possibly give other players some comfort that if my situation is also their situation, that they are not alone.
For the size of Casumo as a company and my continued loyalty I expected a straight forward answer to why I do not receive offers anymore at Casumo.
I guess that will never happen!
I may still deposit here from time to time, but it definitely won’t be as frequent.
I truly believe every single customer deserves equal respect and honesty when they are depositing their hard earned cash into any casino. But this dishonesty has left me sceptical.
Kind regards Casumo,
T Watson.