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I really wanted 2 give this site 5 stars but OMG this has been hell trying to recieve my withdraw. I’m verified.. So I’m only waiting 4 them to send it to my bitcoin wallet. I requested it last week on Wednesday, was told I could get it in hours. Then 24 hours later I contacted again, I was then told I’d receive it by August 21st,2022, wait what 5 days . Their own website guarantees 48hrs. WELL THATS A TOTAL LIE.The agent told me “NOT TO WORRY BECAUSE ON THE 21ST ILL HAVE IT IN MY BITCOIN WALLET”! I saved all screen shots to show proof. I still felt concerned so the next day I again contacted them via live chat and again I was told id get it Sunday the 21st. I questioned how this could be if their financial dept isn’t even open on weekends and I was told that no new withdraws would be processed but mine wasn’t new it was requested during the week so not to worry my withdraw would still come in on the 21st .. well u guessed it .. Today’s the 21st.. NOTHING!!!!
Still nothing!! No payment as promised!!! Now customers service has told me “no it wont be today but tomorrow due to them not working today.” I specifically asked this question to the 2 other agents due 2 them not working today and they both specifically stated that “new” withdraws would not be processed on the weekends but withdraws requested during the week would in fact be paid on the weekends. Why the lies? I have all screen shots of 3 other agents via live chat telling me its guaranteed to come today August 21st,2022, It states that in my account as per all agents ive spoke to..I guess thats another lie. My impression of customer service has now utterly declined. My utter disdain for purposeful deception is beyond description. Customer service, purposely in my opinion, lied to me not once not twice not 3 times but in total 4 different times, maybe 5 with this last agent now saying tomorrow will be the day I receive my withdraw in bitcoin. Bitcoin is the only withdraw method by the way currently they will not send withdraws in any other form. So if your like myself, a total stranger to crypto currency, well if u want any winnings u better get some bitcoin or ull not receive anyting. That’s unacceptable as well as waiting 6 days 4 a withdraw using crypto I am ALREADY verified. I requested it on a wednesday promised it originally in a few hours then it turned into Aug.21st, no question they told me, even though they don’t work on weekends, they said that my withdraw would still be added, then newest excuse is no they don’t work on weekends you’ll have to wait until tomorrow.. ALL I HAVE TO SAY IS IF THEY DO THIS 2 SOMEONE WITH A SMALL WITHDRAW, UNDER A $1,000 MAN ID HATE 2 SEE IF YOU WON ANY SUBSTANTIAL AMOUNT. WOW. It seems they cant payout smaller amounts i cant 4see them ever being able to payout bigger wins. I was willing to go to their site and use it again even though i wasn’t getting paid until today, but now that hasn’t happened I’m concerned about ever even using them again. I absolutely LOVE LOVE LOVE THEIR GAME OPTIONS, im hoping they rectify the situation so I could possibly justify the use of their site again. But that would take a really solid excuse as to all of the deceptions and bold faced lies as well as something 4 all of the uneeded syress ive experienced.This has been hell..Can anyone help me with this please. I have all of the screen shots I can show you all of it.. thank you.. My screen name is the same as this one above.
FYI
I truly want to change my rating because as I said I love this site. Frankly this site is better then all other in the form of their game offers.. But if this is the experience each time I may ever win and request a withdraw, will the stress doesn’t seem to warrant my use of their site. But I’m optimistic let’s just wait and see what they have to say and my withdraw without a doubt has no excuse not to be in my wallet tomorrow. Period.
I really wanted 2 give this site 5 stars but OMG this has been hell trying to recieve my withdraw. I’m verified.. So I’m only waiting 4 them to send it to my bitcoin wallet. I requested it last week on Wednesday, was told I could get it in hours. Then 24 hours later I contacted again, I was then told I’d receive it by August 21st,2022, wait what 5 days . Their own website guarantees 48hrs. WELL THATS A TOTAL LIE.The agent told me “NOT TO WORRY BECAUSE ON THE 21ST ILL HAVE IT IN MY BITCOIN WALLET”! I saved all screen shots to show proof. I still felt concerned so the next day I again contacted them via live chat and again I was told id get it Sunday the 21st. I questioned how this could be if their financial dept isn’t even open on weekends and I was told that no new withdraws would be processed but mine wasn’t new it was requested during the week so not to worry my withdraw would still come in on the 21st .. well u guessed it .. Today’s the 21st.. NOTHING!!!!Still nothing!! No payment as promised!!! Now customers service has told me “no it wont be today but tomorrow due to them not working today.” I specifically asked this question to the 2 other agents due 2 them not working today and they both specifically stated that “new” withdraws would not be processed on the weekends but withdraws requested during the week would in fact be paid on the weekends. Why the lies? I have all screen shots of 3 other agents via live chat telling me its guaranteed to come today August 21st,2022, It states that in my accont as per all agents ive spoke to..I guess thats another lie. My impression of customer service has now utterly declined. My utter disdain for purposeful deception is beyond description. Customer service, purposely in my opinion, lied to me not once not twice not 3 times but in total 4 different times, maybe 5 with this last agent now saying tomorrow will be the day I receive my withdraw in bitcoin. Bitcoin is the only withdraw method by the way currently they will not send withdraws in any other form. So if your like myself, a total stranger to crypto currency, well if u want any winnings u better get some bitcoin or ull not receive anyting. That’s unacceptable as well as waiting 6 days 4 a withdraw using crypto I am ALREADY verified. I requested it on a wednesday promised it originally in a few hours then it turned into Aug.21st, no question they told me, even though they don’t work on weekends, they said that my withdraw would still be added, then newest excuse is no they don’t work on weekends you’ll have to wait until tomorrow.. ALL I HAVE TO SAY IS IF THEY DO THIS 2 SOMEONE WITH A SMALL WITHDRAW, UNDER A $1,000 MAN ID HATE 2 SEE IF YOU WON ANY SUBSTANTIAL AMOUNT. WOW. It seems they cant payout smaller amounts i cant 4see them ever being able to payout bigger wins. I was willing to go to their site and use it again even though i wasn’t getting paid until today, but now that hasn’t happened I’m concerned about ever even using them again. I absolutely LOVE LOVE LOVE THEIR GAME OPTIONS, im hoping they rectify the situation so I could possibly justify the use of their site again. But that would take a really solid excuse as to all of the deceptions and bold faced lies as well as something 4 all of the uneeded syress ive experienced.This has been hell..Can anyone help me with this please. I have all of the screen shots I can show you all of it.. thank you.. My screen name is the same as this one above.
This casino is a straight ******. I’m considered a skilled player, yet I’ve lost 3K, so they don’t even offer bonuses to me anymore. Furthermore ever since I made a withdraw I have yet to win. It’s like you’re then setup to only lose, so unrealistic. Just go to a physical casino or play at Bovada or cafe casino, Ducky Luck is unlicensed and believe me, you’ll eventually learn…. WORST casino ever.
Not the best but definitely not a scam like most reviews are saying. I’ve had at least 5 payouts, between $50 and $100. Just don’t use the bonuses. If you always use them, you’ll never get to withdraw. All your winnings will be caught up in the playthrough.
First I just want to say that I appreciate that you take the time to respond to everyone. That shows that you are making an effort to Improve your customers experience. Your 600% offer is more than other casino’s usually offer, But your playthrough requirements are also more than other casino’s and in my experience the higher the playthrough the less likely I will be able to complete the requirements and still have anything to cash out. lol
After registration, there was no bonus credited to my account nor any free spins, so I tried to get help through the chat help, which turned out to be a bot and I’ve attached the response I was given about the sign up bonus of 75 free spins.I’m truly disappointed
75%
80%
USA
Canada
Australia
UK
