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They have no problem accepting your money to play. The tier system is bull. You have to deposit several thousand dollars to rank up and when you hit the top tier they’re gonna take away the rewards.I got to the highest tier and they stopped providing any deposit bonus, despite the allegedly always available daily bonuses. After much back and forth with customer service they said I was a skilled player, my account showed different. They then said I wasn’t and they were sorry that they couldn’t give me my bonus because it didn’t activate properly.After a while of this I was denied even the free deposit spins and their excuse was I was a skilled player. When shown screenshots that my account didn’t say that they claimed I was slightly skilled which means no bonus. And when I said I never got a notification they claimed because it’s not fully skilled.So my months long journey to achieve the highest tier was a huge waste of money as they took all the perks away.For reference I withdrew less than a quarter of the amount deposited.
I don’t trust betsoft games and I don’t trust casinos that have betsoft as their primary game provider. Has anybody ever even won any of the progressive jackpots that are apparently as large as they claim to be on almost every one of their jackpot games? id love to hear of a case where somebody actually won one of their jackpots.
SCAM! They owe me $250 and should have issued a check weeks ago. They requested all sorts of documentation from a utility bill to the front and back of my driver’s license and the credit card I made deposits with. They also wanted a picture of me holding the license. Although they were clear pictures, they said they needed clearer pictures which I finally realized was a stall tactic on their part. They have not gone silent and have not responded to any of my many emails nor have they issued the check.
Yep place is scam constant run around when try to get a withdrawal. Been over 2 weeks to get verified and then they make stuff up and ask for stuff that doesn’t exist. They don’t verify To take money so they will let you deposit at much as you want with out verifying. Just god forbid you win and want to withdrawal your money then hold up
I really wish I would of came and looked at the reviews before I stared playing and just like you all are saying I’m gettin the run around as well and believe it’s a scam how is it they are so quick to take a deposit but you can’t withdrawal your winnings. All of the 3 live chat agents should get awards the way they act like they are really trying to help you but nothing is resolved. This is crazy I feel like we should be able to do something about this I’m goin to contact my lawyer. The also lie and they don’t respond to email. Please stay away from casino. They don’t give pay outs. The lie they don’t respond to email. There no phone number to contact anyone directly
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