Jackpot City Casino Ratings Archive

I want to know why the casinos takes away your match bonus after you make a withdrawal at there casinos and even at ones you haven’t won, at example, I won at jackpot city and.spin palance stopped paying me my match bonus as well

Easy to navigate site. bonuses daily on each deposit. Good selection of games

Joined jackpot city then I emailed them and told them I did not want any bonuses
They replyed that I did not have to accept any.

I then deposited $200and played it out when it got down the site automatically gave me a bonus which I didnt notice until I played some spins.

So I contacted support and told them I was told I didnt want any bonuses and that I had talked about bonuses earlier and they said it was auto generated and that since I played some of the bonus they couldnt do anything
So I was stuck with a ridiculous bonus wager requirement therefore I’ve never deposited there again
Its a ridiculous way of making you take bonus so you have to take wagering requirement
Very unsatisfied player

I love playing the games and the design is great. Navigating around the site is easy. When my wife and I started playing we had fun and would have a decent win occasionally. That didn’t last long and now we rarely win anything. But it’s our fault for continuing to deposit.The bonus matchups are nice but unfortunately, then you have less of a chance of withdrawing a win because it will take forever to meet the wagering limit. By that time you likely will have lost your winnings.Customer reps used to be able to add bonuses but now there is a “bonus wheel” that you can spin every few hours. We have spun the wheel hundreds of times now and only a handful of times landed on anything other than “no win” or “fast-forward”. The couple of times we landed on “free spins” the most won was $3.00!! My wife also landed on the gift and I believe it added $9 to account. 99 percent of the time it’s nothing. It’s apparently based on how much you play. We’ve spent thousands on the site so either it’s not working properly or that’s just how little you win. It’s extremely disappointing.

Simple design. Live casino is OK. Dealers are friendly but their English is often unclear. The chance of winning is good for the live casino and black jack. I looks like scam to me. When deposition money they trick you with accepting bonuses. The wager is impossible to complete. Documentation verification is unclear and confusing. Overall it looks unprofessional and misguiding.

$7500 deposited within 3 days to my bank in Canada. Great customer service on live chat. Love playing the live casino games.Jackpot City is top notch.Daily e-mails about their bonus stuff. I used to get daily phone calls and it really annoyed me. Had to tell them more than once dont call me. They dont phone me anymore

The design seems alright, not perfect for sure, but probably the best thing there. Except of that nothing else to like. The site seems like a complete scam. Contacted the chat just to know very simple information about the withdrawal methods which will be available for me in the future.Live Chat in completely unprofessional and couldn’t answer my question. They kept repeating that they need my personal data, but how would I give it if I don’t have the account yet?They started to join some people to the chat and kept repeating one stupid sentence

customer service, fast payouts and games are amazing… loved to connect with the staff – got to know them and would try and get you a bonus when you luck was down new bonus wheel… no customer service – games have become so tight you never win..time to look elsewhere. WAS the best online casino but sadly no longer

The one thing I really admire about Jackpot city casino is the fact that they have been around for a long while now, and still hanging in there with the online gaming industry changing all around them. There’s a level of respect if not nothing else that should go to a casino that’s be around that long, they’re doing something right. But these days I’m not sure what that something is anymore. I dislike the same match bonus offers emailed to me every single day, no matter how many times I unsubscribe from receiving them, they just keep on coming, day after day. Then there is one incident that turned me off them completely. One day, same old email, but it was addressed to LuckyWaroftheGods, my user name has always been WaroftheGods at Jackpot city, and never anywhere ever has it been LuckyWaroftheGods. Live Chat kind of played dumb when I asked, so I didn’t even finish that conversation and logged out. These guys are getting shady at best, my advice to readers and players, find a different casino and leave this one alone.

Love the games. Bust the Bank and Jungle Jim El Derado are the games I frequent on. Withdrawals for me have never been an issue, I always get my winnings within the 3 days stated, Only once they held it as they needed some updated documents but they received the documents and my winnings were deposited into my bank account in about 2 days. It’s great that the chat is available 24/7 and they are friendly and informative. Wagering is reasonable and straight forward and I can complete it easily. I dislike the lack of games on this site. I would like to see some games by Pragmatic Play or any other companies because Microgaming gets to be a little bit to repetitive. My loyalty status is Gold but I never really feel like I get rewarded as a loyal player, other sites offer Free Spins or Cash Back, also there used to be decent match up bonuses and that helps if you don’t have a lot to deposit but now there are zero match ups or bonuses. I used to ask the chat if I had any cash back bonus they could reward me when I made larger deposits and they used to be amazing at that, now they don’t really offer anything anymore (Not a huge issue but it was nice to see). Overall I would really love to see more rewards for loyal players to make you feel as if you’re actually a Loyal Member.