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im shocked to here these bad reviews, but not surprised. this is the first online casino ive accually deposited in. the reason i picked this casino was i looked on the web for the best casino to play at in canada, Jackpot city seemed to stand above all the others. i deposited and played and of course lost, but i had no trouble with anything or anyone, still waiting to make a withdrawl.
I dont see much in the way of bonuses at all accually ive seen only match bonuses. ive was awarded 20 free spins 3 times but that was only in the last week, i unlocked them during play, must be something to do with teir bonus. i rarely ever use match codes due to the fact its playback is 70% on bonus money, i had to ask live chat about how these playbacks work. the live chat told me this, your deposit lets say $10 with a 90% match bonus so you start with 10 of your money 9 of casino bonus money. 9 times 70 equals 630.00 playback before a withdrawl. i asked them well i have playback of 630.00 for the nine dollars the casino gave me.
After i lost nine dollars i asked live chat again ok i lost the nine dollars never fulfilled the playback so we are all even on that bonus money. i never won i never completed playback and i owe nothing to the casino and i have no obligations over this bonus. they seemed to get annoyed at me but i wanted them to tell me more than once that im in good standings. i than asked how much playback do i have to do to take my original $10 out, they told me none i dont need any playback on my money since it was mine to begin with. i said cool cash me out they refused telling me i have to bet the original $10 at least once and thats only because of money laundering. i get it thats fair and its only the same amount i was prob gonna lose anyways.
I than asked them where did my original $10 that i deposited go i was playing with my bonus money since thats what i needed to playback 70 times, and since i lost that i wanna now play with my own money but its not in my account where did it go. i confused them with that question they asked what do you mean where is it? i said yeah i was trying to fulfill my playback on bonus money and i lost now i wanna play my orginally $10. they told me the orginal 10 dollars has been spent allready i said how, lol now live chat is annoyed i can hear it in thier texts . i said to them y in hell would i give the casino money and use it to fulfill playback on bonus money, i believe that would be stupid.
After awhile of back and forth i simply asked how and when did i spend the orginal ten. they explained it like this. you bet is $1 per spin the casino takes 50 cents from bonus money meaning the $9 they gave me. then they take 50 cents from my money the orginal $10. if you lose you lose that dollar if you win half of winnings go to bunus money and towards fulfillment of playback other half goes to my real money account. i asked them i thought there is no playback on my orginal 10 and they told me there isnt i than asked its in bold writing that the playback is 70% and thats only on bonus money. i asked them to do the math how can i win with my original 10 if your doing playback on it 35% on bonus 35% on owe money, they denied this action so i asked how can i win with my orginal 10 since before i get from under your playback rules ill have no money left in either account and playback not fulfilled. i asked and asked many questions over and over again and again till i myself would hang up or say something rude. live chat never did that but i knew wanted to.
I hate these rules that are not clearly designed to be seen or read, but thats all casinos no just one. ive yet to have a withdrawl, but i will not be happy if i get a hassle because i never gave them hassle when i lost. i try to not take any bonus on my deposits because i believe that if you let them put conditions on your money those conditions are going to do everything to make it hard for you to win. i do this before any deposit i get live help to look up if there is anything with my account that needs to be dealt with before i deposit since im not happy with surprises when they text back that there is nothing pending no fulfillment to do i them screen shot there answer and have them do the deposit with me so it can never be said i clicked this or i clicked this. i hope these reviews are misunderstandings rather then the casino being unfair. never had trouble but like most they dont completely and easily make these rules clear to everyone.
I hate the match bonus since i found this out because weather they say it or not i will have no cash left if i run out of bonus money so therefore i believe the playback is 35% on your bonus money and 35% on your money( only because a bonus was taken) i asked if i could only use my bonus money first and real money after i lose bonus money. no that rules is clearly not hidden or avoiding the rules. its a no. i am happy with this casino in general and never any mojor issues, but believe me ask lots of questions ten times over if needed til you understand ask same questions three different ways if need be but please dont quit asking questions because if you complain after you lose regardless what rule it is you will be at fault not the casino, i know im not going to win always or rarely but when or if i do ill leave the casino with very little room to come up with reason to not pay, in fact that would make winning, leaving a sour taste in mouth because i finally won and now the fight begins.
ask many questions about the rules and how they work from the floor to ceiling before you place any bet with any casino, if live help gets annoyed dont play there and send casino a email about the help you received the casino really dislikes having to deal with people because of their staff being short tempered rude and plain out not defining the rules properly to the customer. i sometimes dont get it there job is to help customers have a good experience at the casino, win or lose live chat dosnt benefit either way. i cant say anything bad but to say something amazingly good i cant. i play my money i wont let casino put conditions on my money and i expect the same timely manner in payouts as in deposits.
I cant understand 2-5 business days to put money back in my bank account since i can walk into any walmart and they can instantly put money in my bank account anytime anywhere without hassle. casino should be able to as well. i think they use the time to find some reason to void pays. be vigilante and ask if you do not know, dont assume the casino will tell or help you in any way unless you ask and stay away bonus i dont wanna have to spin 700 times just to be able to make money on ten dollars.
I like this casino but ive asked them every question i can think of and they really dont wanna tell you but when asked they will eventually quit beating around the bush and tell you. best of luck to all.
ps. this casino is pretty tight on the reels and dont expect much when you hit a bonus feature in the game sometime it pays alittle, rarely pays great, but it will give you nothing most of the time. gemtopia screws me constant but only when im betting more then normal, 15 free spins no gold gems given and left with total bonus win of 80 cents lol i was betting all 15 lines 5 coins per line 75 cents a spin and i won80 cents. lol next two bonuses i won 1.90 and 50cents. i dont believe thats fair but hey thats gambling. im thinking of trying casino extreme next so if any adive on this casino would be welcomed. happy gaming.
welcome bonus up to1600.00 HOLA 1600 times 70 times play back =112000.00 playback good luck!!!!!!!! wow i think ill just play with my money keep your bonus. ill just use my 1600.00 gotta win someting with 1600.00, very unlikely youll leave casino with money in pocket doing that playback. wow first time i did math on the 1600 with 70 times playback, is that even legal? you would have to spinthrough in total $113600.00 before your able to withdraw anything. thats unreal,probably some where in small print theyll say cant bet any high then $5 per line /spin. im gonna check on this more closer, that just seems an unreasonable amount that they require. ive gone to casinos in my city in person and ive gotten free money and free bonuses and they never onced ask for any playback . so what gives them the right to do so online. im gonna find out, i will report back about this.hopefully.
I didnt6 imagine that about this casino can be so many bad comments and that thsi one is warning casino. I made my first deposit here today and took welcome bonus. Site looks beautiful, the games graphics too. I was talking with chat girl and she was amazing, very friendly and kind. I asked her and personal questions and she answered to them sincere and in a good way. I have noticed thsi casino and other gambling sites and didnt read something bad, only here. So i am a little bit confused now. Dont know who is right and who is wrong…
I am shocked that this casino on the black list of casinos. Up to now, I had probably over 50 withdrawals at this casino and sister casinos. I never had a problem. Also Jackpot Capital is certified by e-cogra as fair and safe place. I guarantee that – this is a safe casino where you will always be paid.
The belle rock group was one of the first microgaming casinos I played at years ago and still do . I have always been pleased and have had no issues with any of them . Jackpot city has good promotions and pretty prompt withdrawls . They have a couple cute exclusive games only available to belle rock casinos only . Belle rock slots is a gd one . has potential for some big wins and you can bet small if you choose . The give b-day promos . They have a gd vip program they do show appreciation for loyalty . I would recommend everyone try a belle rock casino . Jackpot city is one of my favs.
Nice casino.I like it a lot because of their daily deposit bonuses.I always receive e-mails with 75-90% deposit bonus.I play here a lot, too bad I never cashed out.The wagering is very low (only 30x bonus). I will keep on playing here until I can test their cash out.The support is really nice.I recommend this casino to all Microgaming lovers š
They are very good renomend mark , it’s just 10 free spins from them but they give regular deposit promotions here, I like them for fact they payout to players and have big range of my favourite games, microgaming games are fantastic there but I never cashed out from this site, only 3 stars
labeled me as having a casino addiction and banned me when I got sick of waiting for my winnings to get processed. did eventually get withdrawal but only after ringing every 15 min’s for 5 hours
Awful place to lose all you money. Their ābonusā is a disgrace. You have to meet a play through amount before you can withdraw any money, and it keeps changing the more you deposit if you choose to do the match option. My required play through amount is currently sitting at $110,000 which I will never reach because Iām staying the hell away. Their customer support is also trash, just like the casino. Iāve sent multiple emails and got no response. I consider this casino to be the worst. Should be illegal to do what they do, constantly changing their terms and conditions. Disgusting place, donāt bother. If I could give it a negative score I would.
Jackpot City definitely does not deserve a place on the warning list here. I say this responsibly because I have been a member of this casino for more than 10 years. I’ve probably had over 50 withdrawals and never a single problem. I am really surprised that this casino is on the warning list
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