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Great gaming and when I’ve needed help, support staff are quick to help and very knowledgeable – thanks to Ruth who was super helpful. Not found anything to dislike really – would recommend site to all.
Karamba has a great VIP program and account managers that make me feel like a king everyday! Besides, cashouts are fast and people always friendly with me, this is important and makes you feel like you are dealing with friends. I hope they will upgrade to HTML soon because I think the features will be more fluid and somehow the experience more ergonomic.
There’s so many on-line casinos to choose from these days that it’s all too easy to sign up at a new place on a Friday night then forget all about them come Monday morning, especially if you lose your deposit! I’d guess that’s exactly what happened to me with Karamba as I didn’t even recognize their name when I was sifting through the e-mail account I use for on-line casinos recently and I probably wouldn’t have been able to remember much about them at all if it wasn’t for the spreadsheet where I record my on-line gaming activity which somehow managed to jog my memory!
Though I can’t recall if I had cause to contact support when I joined I did use the live chat facility today whilst writing this review to confirm a couple of details I was unable to remember and was answered quickly and politely. The agent answered my questions without issue though they did also do their best to push a new bonus offer onto me! I can handle this as long as the offer is reasonable and the agent actually offered me £20 on top of a 100% match plus 20 free spins which seemed pretty decent as an existing customer.
The live casino is good, but that’s evolution gaming and not really Karamba. – The site is clunky using obsolete technology – The customer service team are incapable of reading and are pretty rude, several contacts to make no progress. – The document upload facility is enforced and does not accept a PDF for a utility/statement, which is difficult since scans go to PDF.- Withdrawals pend for 48 hours, that doesn’t mean you get paid since the verification is slow, very deliberately it is done this way and very impersonal and ultimately frustrating since they give you a deadline for verification and aren’t 24/7 in the cashout team.- Initial e-mail for withdrawal stated
Well, it is a normal casino site. Good games, and it is all. Oh, if I could withdraw my money, I always got it to my bank account. They give bonus without question. Yes, it nice, BUT! After bonus you have to play the amount of the bonus 35 times! So I had £100 in. I paid in £10 and got £3 bonus. (I did not see I have money in before). I tried to withdraw the £100, BUT!!! I could not, because I had to pay the bonus 35 times (£3 x 35 = £105). The funniest, there is not any opportunity to say
The live dealer casino is fantastic, great options, always a free table and spaces to sit. They also have a local number to call which is very rare for casinos these days. Such a great platform I am really impressed and would give higher rating if it was not for the issues below. There have been some cashier issues. I was able to deposit close to £15,000 within 24 hours but only allowed to withdraw a maximum of £7,000 in a whole month!!! This seems highly unbalanced and an email request was sent to casino management a few days ago but completely ignored thus far. Hopefully I will be able to update some positive news soon otherwise I will simply be sitting for months at a time waiting for these cashouts!!!
The myth of fast withdrawals. Bonuses were good but took a long time to play off the wagering part… 48 hours held in the casino account and a representative offering me bonuses to reverse my withdrawal. Called 8 days after i made the withdrawal only to be told i would have to wait another 10 to 12 days for a cheque and that will take another 3 days to clear if it arrives at all. I cancelled my account as soon as i heard that. Has the worst withdrawal policy of any of the casinos i have played with. I highly recommend not joining Karamba. I will have nothing to do with them again
Good games, friendly staff on chat thank you to Ann Marie I spoke to last time she was fab. Waiting long time for wire transfer withdrawal and no response to what the hold up is. Try to chat but logs me out of my account.
Karamba is definitely the No. 1 site for me. Great games, great service every time I need help, and I seem to be winning all the time!! My VIP account managers are great fun too and always give me lots of bonus. Woop Woop! I wont be playing on any other site. Nothing bad to say at all about Karamba this is great!!
I Have been a VIP member at Karamba for 4 years. I have always received the highest level of service as well as enjoying their wide verity of games. Not a bad word to say about the site. Always received great service and enjoyed the game play.
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