LeoVegas Ratings Archive

The little bonus spins offered a few times a week. I have played with this casino for a while. I am not liking the customer service right now. I am little player and sadly not too lucky. I recently won $225 and was excited to cash out. I had recently changed my banking so I uploaded the required information. Then was told they wanted a copy of my debit mastercard tied to the account showing my name. As this card is new it does not have my name on it. So then they said they would need verification from the bank. I then uploaded the

-Lots of games -Fast and friendly support -Many free spins and events (not available in the Netherlands? I got many bonuses so that’s not true) -Verification took a bit long -My winnings of free spins didn’t get added, was resolved by customer support -Loyalty is a bit unclear

A delayed review seeing as have not been able to play here for some time… but is my Favourites of all time!-great looking site-fast verification-fast withdrawal times-helpful live support Not being able to play from Australia, it is a shame but that’s the way it is

Well I get fast some free games but I didn’t win that much for first time and btw I was playing for free.

Good selection of games. One of the best mobile sites if not the best. Helpful chat with patience. Awful withdrawal times across the board, wasn’t friendly for big wins to me atleast. Not so special loyalty program (level 30+ and free withdrawals).

Good people on customer service who always get back to me so I think they have solved that issue. I have been frozen out of some games when I was due winnings. This is frustrating and difficult to prove.

I joined this casino despite the torrents of negative reviews on here and TrustPilot; I wanted to see for myself as the majority of people who write a review only go to the bother of doing so when they have something bad to say… I also noticed that most of the complaints posted about the casino on here were resolved, even when they involved very large sums of money… The casino has been in operation since 2012 which is comforting to see; a lot of casinos these days are less than a year… I find it easier to put my trust in a casino that has been on the scene for some time, rather than one that sprung up overnight and could just as easily disappear the next day. They have pretty decent withdrawal limits and a wide range of banking options. Absolutely fabulous selection of games including all the Progressive Jackpot slots, and their online gaming platform runs as smooth as you like with no lagging or dropped connections. But what prompted me to write this review was my initial experience of customer service, which I see so many people criticising… I contacted them very late at night (GMT) on a Sunday and received a response within minutes, and the next morning I received an email to say the issue was resolved, my withdrawal had been processed, and that there was free spins added to my account… the chat transcript is below and speaks for itself: Chat started on 18 Nov 2018, 11:04 PM (GMT+0)(11:04:27) *** Derek joined the chat ***(11:04:27) Derek: Submitted my documents for account verification yesterday and haven’t heard anything since… how long does account verification typically take?(11:05:15) *** Georgia joined the chat ***(11:05:20) Georgia: Hey Derek(11:05:48) Georgia: They typically take up to 3 days, however let me have a look and see if I can speed it along(11:06:13) Derek: cool, thanks(11:13:19) Georgia: won’t be too much longer(11:13:40) Derek: no prob(11:16:32) Georgia: Ok, I have pushed your documents to the top of the queue. The documents team are not available at the moment, due to it being outside office hours(11:16:52) Georgia: however first thing when they come in, your documents and withdrawal will be processed and you will be notified(11:16:53) Georgia: :)(11:16:56) Georgia: Anything else I can be of help with today?(11:19:04) Derek: thanks so much for that. have a nice night.(11:19:12) Georgia: You too Derek!(11:19:15) Georgia: Bye for now :)(11:19:20) *** Derek has rated the chat Good ***(11:19:36) *** Derek has commented: Thanks Georgia ***(11:19:52) *** Derek left the chat *** I wouldn’t necessarily say I dislike the casino because they are missing, but it would be nice to see Amatic and Pariplay added to the site.

Nothing. Terrible Site with Bad Bad customer service.

Fast withdrawal. Excellent customer service ! I requested for withdrawals and went to the live chat, they approved my withdrawals like in minutes. Worth to join and play! I Need more new games.Some other games are hard to get bonus.Nothing more negatives;)

I opened a account with Leo Vegas, I made a bet which lost with no issues I then placed a bet which won. I then attempted to log in however was unable to do so. I contacted the customer services who advised it had been subject to ‘checks’. Two days later and I am still getting the same answer. The firm received a fine of 680k from the gambling commission however they are still acting immortally. From the reviews you can see this is a common theme. I would advise everyone to report the company again to the gambling commission and the Malta gaming authority. If you go on the gambling commission site it will give you details of how to do this. Update: Just to keep you updated they now won’t speak to me over live chat and don’t respond to emails. My account is still locked for