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Good game selection. Fast response on live chat. In theory the first deposit bonus of 200% is great but I had issues with it as detailed below. I tried to withdraw £500 to my bank account, however the next day I got an email saying I can only withdraw to a method I have deposited with and that my withdrawal has been cancelled. Seens as I only had deposited with a debit card i dont know why it wasn’t automatically changed to a debit card withdrawal. Nor did it stop me trying to withdraw it via bank account. I haven’t seen anywhere where it says you have to deposit with a method before you can withdraw. Maybe it says somewhere in small print but it’s not easy to see unless I missed something obvious. After you cancelled my withdrawal I managed to lose the amount in a very short space of time on live roulette. I am asking that because before I tried to withdraw I had a £120 first deposit bonus which I never went in to (£60 first time deposit) if I can have the £120 bonus re credited to use as I never actually withdrew anything off the £60 cash balance. To which the guy on live chat basically said nothing we can do. You forfeited the bonus. Great way to treat a new customer. Won’t be back. Final nail in the coffin is when I said
When I first signed up with LeoVegas, I received 20 free spins. Those spins became over $1000, and after having provided my identification, I was promptly paid out, in a friendly and courteous manner. It was a while before I deposited my own money after that, but in all my dealings with them, I’ve never had any kind of problem. They’re a professional outfit, and a player could do far worse than choose LeoVegas as their go-to casino. The games are great, and the minimal help I have needed was always forthcoming in a timely, and friendly way. Kudos to you guys, and I’m going to miss playing there, due to restrictions placed by the Australian government. I lost the last deposit I made today, but hey, you guys rock! If you haven’t already… Check them out. A few more platforms would be good, but seriously, no complaints.
I am VIP at Leovegas for playing for over 3 years now, and I’ve deposited and withdrawn cumulatively quite big sums. I haven’t kept exact records so I am not sure if I am up or down much, but my gut feeling says I am up a bit.I mainly play NetEnt games there and Live Casino games. For slots I usually play Simsalabim, Reel Steal or Piggy Riches. In live games I prefer high stakes roulette. Leovegas is a reliable company, and for me I am very confident that the payments happen fast, and I can trust them if I win big. Not all companies are as reliable as they are.The bonuses they offer are great, and the money is split between real and bonus money. You start with real money, and you can gamble it away in any game you like. Then when playing with bonus money the maximum bet allowed is five euros per spin, and you should play slots to complete the wagering requirements.They offer freebies as well, 7 free spins today. And they offer a 100% 500 EUR big bonus today which I played as well. Didn’t win this time.The live game section is filled with different blackjack and roulette games, with bet sizes starting from 1 € all the way up to atleast 5000 €. So you are not limited to small stakes.They offer skrill with bonuses so that’s a plus, and they dont charge extra for deposits. Some games are not available in mobile, like Simsalabim for example. I just tested this today.The maximum bet amount on the bonus could be bigger. Today I got the 500 EUR VIP bonus (100%), and the max bet is only 5 euros. That’s very small compared to the size of the bonus, and the wagering requirements are quite huge.Also a lot of games used to be based in flash, and you could choose the amount of lines you wanted to play. E.g. Piggy Riches is now in HTML5, and you can not choose the amount of lines you wanna play, but you must play with the max lines always. They could send deposit bonuses more often. I usually get a VIP offer like once a month, and that’s pretty rare. They used to run cashback offers as well, but not anymore, which is quite sad as I enjoyed and took part in them many times. Something like 20% cashback on your losses, even if it’s bonus money would be nice.
Easy to navigate and downloadable app in itune. This was my first ever casino that I had won from and ID verification was uneventful. Payouts can take a little while but trustworthy enough.
Free bett offer is really good and fair. Layout of the site seems good so far, pretty easy to spot everything you need and get started right away.
-Costumer support is ignoring messages when you approach with an issue about a bet
-Costumer Support prefers to blame the player for proven technical issues caused by the site
-Live game statistics are lagging way too much and are delayed more than at other sites
-Due to the lag, approx 80% of live bets get cancelled cause in reality the quotes already changed multiple times
-There are no sightable notifications if at the same spot a bet suddenly changes to something complety different, so it can happen, that you bet on something other than intended without having any possibilty to cancel the bet in the milisecond it suddenly changes.
-Not recommend at all if you like to keep your money
Good choice of games, easy deposits chat service always available and quick. But that’s it. I’ve played Leo vegas for quite some time and never had much trouble really, there are VIP levels to work through and this takes a hell of a long time.. I took a break a while back and closed my account. Since reopening I have enjoyed playing back here, until now! I’ve finally got to level 33 VIP, to now be told that my VIP level doesn’t even matter because I took a break! Don’t think the perks of this level will be much different from before but at least your account will be reviewed by another person other than support so you could get a few extras that support can’t add for you! But according to the chat advisor I don’t qualify for any loyalty team to review my account because I had a break, so playing through my deposits and playing through real money to reach the vip doesn’t count? They are tight for bonuses anyway, and again it’s another site that has specific promos so if your like me and only play selected games that you know and trust this site is no good for you unless you get to a high level VIP! Which I was looking forward to seen as I don’t take advantage of the promos! I’ve only ever had deposit bonuses that have been automatically added upon a deposit, and I’m now been told that my bonus rate is exceptionally high? THESE HAVE BEEN AUTOMATICALLY ADDED BY THE SITE! The chat I had with them is absolutely full of contradictions! On one hand my time playing back at this casino doesn’t justify another team to look at my account, yet I’ve played my way through the VIP levels, which you can only do by depositing and playing through real money, I’ve had too many bonuses, which have only ever been added by the site when I’ve deposited…. the whole thing makes no sense to me..
There are a lot of games here that can make you gain money very fast. Getting verified is awful. Takes weeks of back and forth e-mails and I am still not done. Players from Canada beware that the conversion rate of your money. If you pull of 30 dollars into your account for example. You lose 6 dollars roughly. Than the bank takes 15 for converting it. You made 9 dollars off of 30.
They have a good selection of slots and the staff is friendlyYou will have zero bonuses if you deposit with neteller or skrill, and that is unfair, because money is money whatever your deposit method
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