Planet 7 Casino Ratings Archive

This casino is average. Seems to have lot of bonuses. I love the fact you getbthe daioy 14 spins for free. Wish it had instant withdrawl though. I feeel the more other casinos switch to the instant withdrawl the more others will for comptition.

I like planet 7 a lot. Although it looks and feels like all the other RTG casinos this one has great service which is huge to me. I have not done a withdrawal yet so I cant speak on that but good bonuses fair play one of my top casinos for sure.

I love the casino and the games. I’ve spent a lot of money at this casino consistently and most times spend it back in because it’s fun. The one time I have taken a withdrawal for $1500, I asked for on Nov. 26, 2016, I have yet to receive. I’ve sent many emails, most are returned back to me undeliverable, and the ones that have reached them take weeks to get answered. Their phone line doesn’t work. Live chat keeps telling me that my payment has been escalated, but nothing is happening. Their options of withdrawal aren’t good either. They say they can’t do Netteller payments to U.S. players, they say they need a swift number to do bank wires, but my bank doesn’t have a swift number although accepts International transactions, and says for them to deposit using their U.S. bank (which they don’t have), so my only choice is a check sent through the mail. Once I get the check, because of the lengthy wait, I wonder if it will be any good. This is taking way too long, so I probably won’t play at this casino anymore 🙁

My my what an absolutely fantastic surprise! ! This is truly supurd casino! There staff is so extremely helpful and professional! I’ve dealt with many casinos in my life and this was one of the best casinos I’ve ever dealt with! Extremely fun and intertainin gaming and lots to choose from!! All I can say is super wow!

The Games are fun and they have a variety of them! I would recommend this casino only if you like a variety!After wining over $2000 I was banned from most good bonuses as well as the daily free spins. Payments take over a month to receive! If your not constantly on live chat complaining they might take longer!

They are average, no problems. I like the graphics and all that stuff, but most casino’s have that. What I’m interested in is winning and playing without problems arising, so the basics are good but the important things are lacking.I dislike what all players dislike and that is the sloooow payouts. Maybe they know something that we don’t, All I know is that I like faster payouts and it would make me play even more. As I said in a previous post Jackpot Capital is the fastest payout I’ve ever seen. Even with a check it takes about 4 days for me to get it.I put it in the bank and it’s ready to use the next day! My old bank wanted me to sign papers saying it might take weeks to clear and they charged me $35 to clear it. What crap! I’m not plugging Jackpot Capital, I’m just telling you want my experience has been over 5 to 10 payouts, So far, So good. We should boycott some of the lazy payers and put them out of business. I’ll save a copy of my check so anyone who doubts me can see it for themselves.

The game selection is okay. Quick and easy sign up, and free chips by email sometimes. Won almost $2000 in a slot, played over half of it at the casino. Then I filled out the paperwork for a withdrawal and emailed it to the addresses on the bottom of the form. Then I requested a withdrawal for the remainder. A few days later, I started a live chat to ask if the documents had been received. I didn’t want to know if they were reviewed or approved or accepted or denied. I just wanted to know if they were sent to the correct address, and if the email got there. Over the next three weeks, I dealt with rude customer service agents, who almost always refused to let me speak to a manager, only being transferred a total of 5 times, and having to wait over an hour in some cases, out of the 21 times that I asked. They either just flat out refused, said the manager was busy and they gave them my info, or that he didn’t have any more information than they did and he would tell me the same thing. I ended up having to send the documents required (my ID and the front and back of my cards, and a bank statement, sensitive info) to eight different email addresses, all more than once, and to a fax number. Each time was the last time, they promised. Finally, I was given the correct email address to send the information to, payments@casinosupportcenter.com, which isn’t anywhere on the form you fill out or the website. They were finally approved three weeks after the request, and the withdrawal was approved two days later. Over the next few weeks, countless conversations, and a whole lot of headache, I got to the point where I could pretty much word for word tell the customer service agents how they would answer my questions because I had heard them so much. Every agent assured me that they escalated my account so that the process would be expedited. About 7 weeks after the request, I was promised a payment the next week by a manager and the financial manager. The next week, they said they didn’t have the required information and requested more, which I supplied and they approved that day, but said to be patient and they couldn’t tell me when or about when I would be paid. Just that I would be eventually. Then, exactly two months after the withdrawal was requested, I spoke to a customer service agent who very promptly transferred me to a manager after I told her what she would say if I asked her anything, and that manager was very helpful. He informed me that the three previous managers that I spoke with, all named Ray and said they weren’t the other ones, must have all been the same person, because there was only one Ray. He also informed me that every time I was told that my case had been escalated was also untrue. It hadn’t. Then he transferred me to the finance department, where I spoke to an individual who said that my payment was being sent that very day. Great News!! Yay. Later that day, I started a live chat and asked about the status of my withdrawal, and was told it had been sent. Three days later, I got an email from them saying that my info had been updated and that I should wait a few days for the payment to be sent. ?? So I started a live chat and sure enough, it had not been sent at all. After speaking with another manager, and having to get up at 3 AM to speak with the finance department (same individual as before). She told me that there was an unexpected complication, wouldn’t tell me what it was, and that they had put a hold on my account, but she couldn’t say why. Then, she said that she would forward my info to a colleague and email me when it had been sent out that day. I got the email that morning, checked back in live chat for the status, sent with a transaction number. I checked again a couple days later, and it was still saying sent, but that there was no transaction number. Date of Withdrawal Request: 10/2/2016 Date of Approval: 10/21/2016 Date Payment was Sent: 12/6/2016 Date Payment was Received: It hasn’t been…

I have only deposited here once. I’m not sure if it’s a trusted casino I have never won here so don’t know about withdraws here. I really like the RTG slots on all the RTG casinos though. I’d much rather have a lower maximum deposit allowed also. They seems to have quite a few No deposit bonuses which I do like a lot of coarse

I like the different games that they have especially the Ghost ship game and Big Bopper. I didn’t like them at first because I was knew to online casinos. Silveroak was actually my first online casino followed by Planet 7 and then Royal Oak.

I joined some due to a promotion of the sister companies but have played more at planet 7 of the past few months then anything. I am usual so bad a gambling and that is online and land based that when I got my first when to cash out I didn’t believe and it was under a free chip or No deposit bonus so it had a limit on $100 max withdrawal. Free Tournament and live dealers

I have been playing at this casino since summer 2015. I am currently their level 2 VIP player. I find they have one of the best deposit bonuses. I find the best deposit bonuses through the email they send me. It is not advertise and is not on their promotion site. They also allow you to redeem NO DEPOSIT bonus in between deposit. But the max cashout are usually $100. Also being a VIP player does have its perks. Such as you get weekly and monthly cashback (if you didn’t win). Please read the T&C for more details the following I had mentioned above. Their withdrawal time is ridiculous. I am looking to play at another casino pretty soon due to their slow payment. 7-14 days for pending? I think they do that because they are hoping player will cancel it and end up losing it all back to the casino. The fastest I had ever gotten a pay out from them are in 3 weeks after I requested a withdrawal. And that is from me harassing them every other days. They will take longer if I don’t harass the live chat. I love their bonuses and their vip perks but waiting that long for the payout has finally made me planning to break away before end of the year.