Planet 7 Casino Ratings Archive

They are average, no problems. I like the graphics and all that stuff, but most casino’s have that. What I’m interested in is winning and playing without problems arising, so the basics are good but the important things are lacking.I dislike what all players dislike and that is the sloooow payouts. Maybe they know something that we don’t, All I know is that I like faster payouts and it would make me play even more. As I said in a previous post Jackpot Capital is the fastest payout I’ve ever seen. Even with a check it takes about 4 days for me to get it.I put it in the bank and it’s ready to use the next day! My old bank wanted me to sign papers saying it might take weeks to clear and they charged me $35 to clear it. What crap! I’m not plugging Jackpot Capital, I’m just telling you want my experience has been over 5 to 10 payouts, So far, So good. We should boycott some of the lazy payers and put them out of business. I’ll save a copy of my check so anyone who doubts me can see it for themselves.

The game selection is okay. Quick and easy sign up, and free chips by email sometimes. Won almost $2000 in a slot, played over half of it at the casino. Then I filled out the paperwork for a withdrawal and emailed it to the addresses on the bottom of the form. Then I requested a withdrawal for the remainder. A few days later, I started a live chat to ask if the documents had been received. I didn’t want to know if they were reviewed or approved or accepted or denied. I just wanted to know if they were sent to the correct address, and if the email got there. Over the next three weeks, I dealt with rude customer service agents, who almost always refused to let me speak to a manager, only being transferred a total of 5 times, and having to wait over an hour in some cases, out of the 21 times that I asked. They either just flat out refused, said the manager was busy and they gave them my info, or that he didn’t have any more information than they did and he would tell me the same thing. I ended up having to send the documents required (my ID and the front and back of my cards, and a bank statement, sensitive info) to eight different email addresses, all more than once, and to a fax number. Each time was the last time, they promised. Finally, I was given the correct email address to send the information to, payments@casinosupportcenter.com, which isn’t anywhere on the form you fill out or the website. They were finally approved three weeks after the request, and the withdrawal was approved two days later. Over the next few weeks, countless conversations, and a whole lot of headache, I got to the point where I could pretty much word for word tell the customer service agents how they would answer my questions because I had heard them so much. Every agent assured me that they escalated my account so that the process would be expedited. About 7 weeks after the request, I was promised a payment the next week by a manager and the financial manager. The next week, they said they didn’t have the required information and requested more, which I supplied and they approved that day, but said to be patient and they couldn’t tell me when or about when I would be paid. Just that I would be eventually. Then, exactly two months after the withdrawal was requested, I spoke to a customer service agent who very promptly transferred me to a manager after I told her what she would say if I asked her anything, and that manager was very helpful. He informed me that the three previous managers that I spoke with, all named Ray and said they weren’t the other ones, must have all been the same person, because there was only one Ray. He also informed me that every time I was told that my case had been escalated was also untrue. It hadn’t. Then he transferred me to the finance department, where I spoke to an individual who said that my payment was being sent that very day. Great News!! Yay. Later that day, I started a live chat and asked about the status of my withdrawal, and was told it had been sent. Three days later, I got an email from them saying that my info had been updated and that I should wait a few days for the payment to be sent. ?? So I started a live chat and sure enough, it had not been sent at all. After speaking with another manager, and having to get up at 3 AM to speak with the finance department (same individual as before). She told me that there was an unexpected complication, wouldn’t tell me what it was, and that they had put a hold on my account, but she couldn’t say why. Then, she said that she would forward my info to a colleague and email me when it had been sent out that day. I got the email that morning, checked back in live chat for the status, sent with a transaction number. I checked again a couple days later, and it was still saying sent, but that there was no transaction number. Date of Withdrawal Request: 10/2/2016 Date of Approval: 10/21/2016 Date Payment was Sent: 12/6/2016 Date Payment was Received: It hasn’t been…

I have only deposited here once. I’m not sure if it’s a trusted casino I have never won here so don’t know about withdraws here. I really like the RTG slots on all the RTG casinos though. I’d much rather have a lower maximum deposit allowed also. They seems to have quite a few No deposit bonuses which I do like a lot of coarse

I like the different games that they have especially the Ghost ship game and Big Bopper. I didn’t like them at first because I was knew to online casinos. Silveroak was actually my first online casino followed by Planet 7 and then Royal Oak.

I joined some due to a promotion of the sister companies but have played more at planet 7 of the past few months then anything. I am usual so bad a gambling and that is online and land based that when I got my first when to cash out I didn’t believe and it was under a free chip or No deposit bonus so it had a limit on $100 max withdrawal. Free Tournament and live dealers

I have been playing at this casino since summer 2015. I am currently their level 2 VIP player. I find they have one of the best deposit bonuses. I find the best deposit bonuses through the email they send me. It is not advertise and is not on their promotion site. They also allow you to redeem NO DEPOSIT bonus in between deposit. But the max cashout are usually $100. Also being a VIP player does have its perks. Such as you get weekly and monthly cashback (if you didn’t win). Please read the T&C for more details the following I had mentioned above. Their withdrawal time is ridiculous. I am looking to play at another casino pretty soon due to their slow payment. 7-14 days for pending? I think they do that because they are hoping player will cancel it and end up losing it all back to the casino. The fastest I had ever gotten a pay out from them are in 3 weeks after I requested a withdrawal. And that is from me harassing them every other days. They will take longer if I don’t harass the live chat. I love their bonuses and their vip perks but waiting that long for the payout has finally made me planning to break away before end of the year.

THIS CASINO TAKES MONEY OUT OF UR BANK MORE THEN ONCE FOR THE SAME THING IVE DEPOSITED A FEW TIMES THEN GONE TO MY BANK STATE MENT TO SEE THEY HAVE TAKEN OUT THE MONEY TWICE OUT OF MY ACCOUNT BUT ONLY RECIEVED ONE PAYMENT IN THE CASINO ITS A RIPP OFF AND THE CHAT TEAM WILL NOT FIX IT BEEN GOING THROUGH IT FOR AT LEAST 2 WEEKS WITH THEM

Planet 7’s customer service is unbeatable. I can always expect a response from them 24/7 using email or their chat feature. Withdrawal requests are approved in a relatively short amount of time as long as the required personal documentation is provided. Withdrawals were a bit slow to arrive but I expected this from other reviews here. I would expect 60-90 days for a check to arrive. I received all that I had won however. I can honestly recommend this casino. Just be prepared to wait on their long processing time for withdrawals. Not to worry. You will get paid.

I won $1,000 and they denied withdrawal, increased to $1,500, again withdrawal denied. Now at $2,500 I am awaiting on response. Request dated 10/4/16; called all phone numbers with only music response. Chat does not respond! I hope they respond by 10/25/16; if not I will report to attorney general for investigation. I will post updates. No more deposits until I know that I can get paid also!

I like the speed of the slots and the winning is good. Payouts are a struggle to get. First payout took 6 weeks after contacting them continually. My second payout for 1500 as opposed to the first of 200 I’ve yet to see. And now I can’t get an answer when I call, chat conveniently ends before I get answered and this is after waiting on hold for a live chat support person for around 30 min. They say 24/7 but the last chat said most employees had gone home for the day since it was late in Purue? My advice- do t expect any large payout.

Free spins are nice, when available and bonuses are a big plus. I enjoy the games and being able to play in US currency. Customer service is hard to get In contact with. Payment/withdraws are very slow but they do pay. Mine was approximately a six week wait time.