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PlayFrank is my favourite casino, for sure. I made my first deposit just a few days ago and deposited £100 with the 100% welcome offer. I started playing my favourite games (Starburst, Legends of Fortune, Thunderstruck and Gonzo). When I scored a really big win of £13,000 they let me withdraw really quickly. The process was really smooth and the agents I talked to in live chat helped me through the verification process by explaining which documents were needed. In total I think it took 24 hours which was crazy good considering the experience I’ve had at other casinos. Overall a super positive experience. I signed up, made a great win just a few bets in and then got my money 24 hours later. This is definitely the best casino I’ve tried and I will not be looking to switch anytime soon! I honestly can’t think of anything negative. There’s a lot of games and I like the way PlayFrank looks with its colours and simple navigation. Both verification and withdrawal time is fast so it really feels like they take players seriously.
Nothing. It is a ridiculous site . never before have I been asked to send id like this. Avoid this site at all costs, no problem depositing
My God when you try and withdraw its hideous.
No id to be scanned it has to be photo, I sent bank statement folded no it has to be all four corners, so after 3rd attempt it was accepted.
Had to do cards twice they weren’t clear enough, the last straw was then they wanted me to hold up ID and photograph myself with ID,
Who can honestly say they resemble their ID, so I point blank refused but sent height ,eye colour marital status etc.
I don’t think they were impressed, eventually my money was paid into bank ALL £60 of it.
After playing through a considerable amount of money it seems as though this site never pays out. It doesn’t seem to matter which game you play it just does not pay out, only takes or I’m just incredibly unlucky.
Great looking website, not too busy and an easy to navigate layout which I liked and worked well for me. Good selection of games and deposit methods. At times I thought this could be one of the best sites I have played. For me, what let this site down massively was the frustratingly bad customer service, live chat and bonus exclusion. I was told different things by different agents and had unnecessary obstructions to making a complaint over numerous chats and emails of nearly two weeks. This was smoothed over eventually by a manager and bonuses offered again following resolution but have since been excluded again, leaving me wishing I had followed a complaint with the parent company as similar issues and responses from live chat, since plus no desire to bang the drum anymore to be heard or treated with the decency we all deserve means I will not be using or recommending this site anymore
The only minus is their pending time otherwise everything is spot on! In November I won £18K from only £150 of deposit. It took nearly a 2 weeks to get the money as I was a new customer plus that was a large winning amount so they had to do loads of additional security checks…During that time I was thinking that they won’t pay me as it seemed like they were waiting for me to cancel the withdrawal and lose everything back. (maybe it just seemed to me) But everything went alright and I got my winning in 2 payment of £8 and on next week £10K.Now I can tell confidently that Playfrank is a good casino! They have to work on their pending time as it’s 24h
Good selection of games. Fair odds aswell have just withdrawn a large amount after a small deposit. Customer service excellent Verification process is a bit slow but after some chasing has now been done and withdrawal still pending after 24 hours. Will wait and see if it is processed today. Does state 24 hours when you withdraw however this clearly is not the case. I would add more stars but until withdrawal is processed I think what I have given is fair
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