PlayOJO Ratings Archive

This site does seem very fair with the winnings. The games are good and the minimum play is good What I really dislike is that after 24 hours my winnings were still not in my ewallet. Even after talking through chat 4 times nothing happened. I also feel that the only way the chat people respond in a positive way is once a bad review is posted. User name redpath65

The games and rewards. The staff are polite and at most times try to be helpful. Very cheery most of the time. It’s easy to navigate round the site and there are lots of good games to play. Customer service. People are nice but either left for ages whilst taking ( once, it took nearly an hour), and the latest problem was blamed on my bank even though I left the site and deposited quite easily on another. I also pointed out a couple of other problems and the person didn’t even address those and told me to have a good day. Terrible.

Have been a loyal customer for almost 2 years with Ojo, never really had a problem with them, withdraw time is one of the Longest out of any online casino I have used. My reason for the 1 star is after depositing £100 to get 25 free super spins last Monday, they quit happily took my money in seconds as usual but I never received my free spins.Contact the last online support to be told I had deposited 3 times that day and can only claim the bonus once per day. I did and can only afford to make 1 deposit like this once in awhile I was very surprised to hear them say that, but surely they can see in my account if I had received the free spins or not??! After waiting almost an hour to talk to some one one the online chat I was then put through about 30 mins of the “copy and pasted” responses that really make you feel like a special customer (looking at the time logs you can see Ojo have a policy of message at least very 2 mins to make the customer think you care. Standard rubbish like “thank you for your patience, i am looking into this matter for you”, 2 mins late, “I am looking into this for you”, 2mins later, “I will be right with you”, this goes on in various forms for a very very long time, then once you actually get a human (you can tell because the spelling and how unprofessional the wording then becomes).So by the time I had finished with the agent on the chat, she could see I hadn’t received the free spins I should have got, she could only offer me feee spins at half the value of the initial bonus. Out of principle I kindly refused and advised that the only reason I deposited that much was due to the bonus that was being offered. I advised the agent that I will withdraw my deposit and come back another day. We wished each other farewell and I requested a withdrawal of my deposit I had down 2 hours previous and had not spent any of it because it says in their terms and conditions not to if you have a problem with a bonus to do with a deposit.Since that day Ojo keep refusing my deposit of £100 and when I send them an email or try and get in contact to ask what the reason is, there is no response at all and not a single care is given to the customer when they have a genuine issue.I work in customer sevice and what I have experienced here is that Ojo are a company very happy and quick to take your money but do not give you an ounce of respect as a customer and is impossible to get a response from them through the methods of contact they advise on their site. Loyalty counts for nothing with these guys.To sum it up, I have played weekly on Ojo for almost 2 years.I deposit £100 for the bonus attached. Didn’t receive the bonus but Ojo took my £100. Online support crew couldnt give me the bonus. Didn’t spend any of my deposit. Tried to withdraw my deposit. It has been refused every day now for a week with no explanation, I have tried to contact them in many ways with no luck, 5 emails sent asking why they will not let me have my money back but nothing.Funny how today I have 2 promotional emails from them trying to get me to deposit for a bonus. Good company until they are not.2 years no fuss withdrawal All of the sudden I can’t withdrwa my money I just deposited and they won’t tell me why. Next step, trading standards with my screen shots and bank statements. Sorry Ojo but you made me do this.Username: DaddypanikI didn’t want to do this review but gave Ojo very opportunity to respond to me for over a week now and all I have had is promotional emails trying to get me to deposit more.

Goooooooooooood! I liked everything about this casino. The truth is I haven’t brought from there, but playing there is very interesting, and I really liked his style! It also motivates me to learn German, because I sometimes do not catch up with what’s what))

There are a lot of offers like deposit 10 Euro, you got 20 wagerfree freespins and you got cashback for every spin Cashout out to e-wallet like Paypal and Neteller they need most times 2 days, the last time the y need 7 days.Since 2 or 3 month I play often at the PlayOjo Casino and I am full verified at this casino. I have deposited many times and cashouted many times since this 2 or 3 month.Before I used Paypal, and now I use bank and Neteller, it was no problem. Every time I got my money after 1 or 2 days.On 16.01.2019 I have cashouted money again, only 70 Euro with Neteller. Today is now 22.01.2019, I still didnt got my money. 2 days ago and yesterday I was in livechat, they told me sorry and will do the cashout faster, but nothing happens.On 22.01.2019 I have opened a complain here, then I was in the livechat at PlaOjo casino again, for the third time. I told them in the livechat that I have opened a complain at AskGamblers.On 23.01.2019 finally I got my 70 Euro, yeahhhh, after 7 days. A lot of other casinos cashout the money within few hours to e-wallet like Paypal, Neteller or Skrill. Casino VideoSlots need only few Minutes. Before I got my money from PlayOjo casino most times after 2 days on my paypal and neteller account, it was always very slow, but for me it was ok. But this time 7 days, that is not acceptable and I will never play there again.

Lot of free spons wit no waggering. Thats rally nice Waiting now for 5 days stil no money in bank account. Support tells could tale 5 business days. Sepa /iban payments should be done in 1 or 1,5 working days. Most other casino’s have mostly even Same day or next day time frame. Verry strange ojo is only one with european bank that dont do their job. Seems ojo did not make payment and hold money more days. Bad

Withdrawal time. Not one time have I had it done in under 11 hours. I’m now on the 13rh, spoke to chat on Facebook “ we are making sure we have all we need “ considering I’ve made 5 withdrawals successfully I’d suggest you have everything you need and are just time wasting

!!!!!!Nothing good to say!!!!!!This casino refuses to pay the player. But this casino does not stop accepting money from players. It is a very poor casino. There are lots of good casinos. There is no need to choose this casino. Please do not be deceived. I hope not doing the same as I do. OJO casino review is a lie. Even when I do not cancel, my withdrawal is slow. Every time 24hour over.I want to ask to OJOcasino. I already withdrawal request. I don’t cancel.When you will pay me?? Now I’m waiting 10hour.Can you do it in 1hour?

The withdraw process is ridiculous. The claim that most withdraws are processed within 24 hours is far from the truth. I have only withdrew money a few times and on 2 occasions it took 2 to 3 days. I am sure the reason would be they have to perform necessary checks etc. When you eventually get through to someone on live chat they so say put a “rush” on the pending withdrawal, which does absolutely nothing to speed the process up. Ojo was good to start with but the customer service and lengthy withdrawal timeshare now very poor

I like that you don’t have to wager wins out of freespins. Reel spinoffs are also very good. Cashback on every spin is great too! Support is also very friendly and they really want to help you if you have a problem! Great CasinoI uploaded my documents one time and was able to make a withdraw about 300€ and 2 days later I won 1800€ and wanted to withdraw but they needed my documents again to verify me again. It took nearly 2 days until they told me that they need more documents. while I was waiting I lost all of the Money but that was my fault because I wanted to win more.