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Site works nice, and copywriting is simply awesome. Support team does their job well. I even got lucky here and withdrawal took 2 days. Absolutely nice place to play. I like to navigate between games by selecting provider, unfortunately couldn’t find this function. The rest is cool!
They have a decent variety of slots and table games. When you request a withdrawal, they don’t bother emailing you to say that you need to send in verification documents, they just leave your withdrawal sitting there in hopes that you’ll reverse it. I sent in my verification documents and it took them over 72 hours to bother verifying them, which is completely ridiculous. But based off of other reviews, I’m obviously not the only one.
Fairly decent live casino. Most of the good BTG slots (didn’t see any Novomatics). No wagering on the bonuses, Although T&C’s mention that they are hot on bonus abuse though, so they prob will want you to wager any bonus winnings through at least once, which seems fair to me. Fairly easy to upload verification docs.
Overall, I may play here again as there is just enough to like about it. I would like to see some Novos & definitely need to see better automatic casinos games, their computer roulette graphics are soo poor. Took quite a while to get verified, slightly over 24 hours from initial upload and took slightly over 33 hours to have withdrawal processed. This is not exceptionally bad for the industry, but it isn’t gold standard. When in 3 or 4 live chats their response was always ‘its with the payment team’, I mean what is the point of live chat if you can’t actually provide any assistance beyond stock answers.
Play Ojo advertises as “a fairer casino”. I can’t say anything else than this is really true. All other casino’s I play have bonuses, but all have high wagering requirements, so when you win some, usually you lose it all before you can withdraw anything. At Play Ojo there is no wagering requirements whatsoever, so all free spins convert into cash money. You have some other casino’s who do this, Rizk or Guts, but there you you have to be happy when you get 5 spins on starburst or something like that. At Play Ojo a lot of times you get 2 spins of 20c for every Euro you deposit, so you can get some nice cash on it if you strike lucky. I read a lot of bad reviews below, but in my opinion this is one of the best casino’s. Ofcourse there are casino’s with faster withdrawal times, but come on, how can you yell shame shame if they payout within 12 hours? There are a lot of casino’s who take 5 days to do that. I would like to see that you could sort games on provider or something like that, but otherwise none
The bonus’ can be interesting from time to time and they have a few good games. Customer Service and Verification process are equally useless as one another. They hesitate on paying out creating a long winded verification process. Customer Services won’t ever give a straight answer to your question. A shame as they could be good but getting your money back out is a problem.
I have left a previous review for this site when I first opened my account because to be honest I do actually like most aspects of it. Great selection of games, no wagering, money back as you play and quite lucky for me. I also liked the fact that the site is easy to navigate, support usually available and it has an impressive selection of payment methods including paypal which is my preferred choice. Thumbs up! Now on to the bad bit. The withdrawal process is slow. I deposit by paypal and when you withdraw you get an email saying it will be with you ‘in a flash’, it isnt! Most other casinos payout quite quite quickly when you use electronic wallets in my experience, But this site is so slow and customer service seem to have no idea whats what simply stating its being worked on, yawn. Still waiting on a withdrawal now to paypal and its been almost a 24 hours. An otherwise good site let down by the withdrawal process.
Withdraw is a joke! I had account with ojo for few months. I have used PayPal and debit card to deposit. After few months and spending fair bit of money I’ve managed to win some of it back. I have tried to payout to PayPal as in terms and condition says it is fastest was and because I have used PayPal previously I would be in a flash. After few attempts to speaking to crew all answer I had that team is working on it now and I’ll get it asap. Eventually next day they processed my payment but not to PayPal but to debit card! What a joke I choose paypal to had my losses back fast but they decided I have to wait even longer. Avoid this casino. There are plenty other that pay out fast without problems like ojo
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