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Customer service ghosted me after I provide common sense on my virtual card and the validation process is impossible it seems!? I’ve been depositing and losing money for over 6 months with RD now and attempted to cash out $1200 a couple months back but was brick walled due to an incorrect swift code that is in fact correct and not being able to provide photo copies of my money lion virtual MasterCard that I do not have physically. Now I’m trying to cash out $2500 in winnings and Diana and section both ghosted me after I provide the issue’s I’m having? Advise please??
What I didn’t like: This is going to be a long one. But this casino definitely sucks. When you deposit thousands- it’s no big deal, the minute you want your winnings it takes forever. I had a winning of $4500 and gambled back $2000 because it takes so long.I have requested at least ten times in the last week, that I just want to get paid and be deleted out of their system and I’m constantly being ran around. It’s disgusting.As an online player, you aren’t valued and customer service stinks. Every time you have a question, I sense an attitude like I’m not allowed to ask for something that’s mine.I don’t think that they should be able to operate in the US and I don’t think any casino should operate if they can’t pay out within 24 hours. It took such a long time to validate my account and it’s taking an even longer time to get my withdrawal which concerns me.Because I’m sure I have spent thousands and others have as well. So why is it such bullshit to get paid out?I just want my money and to be permanently deleted. Because it’s completely awful and unfair.
Games, deposits seem to go through more often than other casinos (using visa , m.c. debit & credit) What i really liked is that they called me on the phone to welcome me and then followed up with emails. I am now loyal to Red Dog.
What I didn’t like:I have been trying for weeks to get my account verified. These guys are awful. They say they didnt receive the documents and they did! Beware, this casino is a total scam. You see all the comments here, they are all true. These sites that review them as a legit casino must get paid alot.
I joined El Royale casino which is the sister company of reddog. I was playing on Elroyale and a customer who joined RedDog was informing members of issues with his payout after going thru validation. I’m having similiar payout issues after submitting paperwork 3X. The customer service number for Red Dog is the same as for El Royale. When I did contact customer service, I asked for a physical address to either fax or mail paperwork to. Customer service told me that they only respond via email. So, you’re at there mercy time wise. However, there is no issues when making deposits. I would tell those considering these sites to stay away. There is no legal recourse for the recovery of your money, since such casinos operate in foreign countries.
Red Dog Casino is widely loved by players for its excellent selection of games, generous bonuses, and reliable customer support. It provides a user-friendly experience across multiple devices, making it an ideal choice for casual and serious gamblers alike. Players can enjoy various promotions and a secure gaming environment.
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