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a) Customer service told that I can’t grab the welcome offer and freespins. Reason: I have accounts in other casinos from the same merchant/casino group >really???
The first deposit bonus is very standart for a reputable online casino what makes this casino a little better in my opinion is the weekly newsletter that you should not forget to accept.They also are very good to loyal players so if you are a loyal player who focuses on playing on one casino you could except a lot of bonuses your way.
The layout and variety is good, easy to surf, and they reply fast on live chat. It’s simply a scam with the bonus and payout, don’t get me wrong I won big money, and couldn’t withdraw a penny as I had to play 50* the bonus on slot machines. Only imagine I played more than 1000 $ and couldn’t withdraw a $.
I have to lower my rating even more since for the last 2 weeks the casino have been harrassing me to deposit everyday. Even after telling them to stop calling me and rage on the phone the next day who do you think is on the phone? YEAH AGAIN! They just never stop it’s crazy. Im about to file a complaint for harrassement.
I played on this casino a LOT. They offer very nice deposit bonuses everyday and have a system that gives you new deposit offer everytime you lose a deposit. So you can just go deposit the minimum get a bonus, lose, receive a new offer and keep going. So at first sight it seems like wow this can be very profitable! But then you try and realize something, the RTP of the slots there is definitly nerfed one way or another. I mean any casinos offering such deals would easily go bankrupt quick so there had to be something and there is, you will almost never win anything. You deposit and either rip quick over and over and over OR you will get a 200-300x win but somehow only if you bet low and the win doesn’t guarantee you beat the wager meaning you will get a big win but in the end still fail the wager so the big win won’t cost them nothing. So if you like bonuses and reload offers it’s a good place but don’t be surprised if your 10 deposits all end up in a massive RIP. Also if you manage to be very lucky and cash out then you are stuck on the second trap… 48h pending period and cashout are not processed on week-ends meaning if you cashout thursday morning your cashout will be pending and available to be reverse for over 4 days! And on top of it they will email you saying stuff like
This casino was wonderful when I signed up over 7 years ago. The payouts were great, bonuses were amazing and the customer service was fast. This casino has had major changes over the past few years and now their customer service is awful, their payouts are garbage and wins are almost non existent. After being a faithful customer for over 7 years I have finally closed my account and won’t look back. Fortune Lounge has lost itself in the market and there are many better places to play.
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