Disclosure: At GamblingSites.com, our mission is to connect you with the best gambling sites and informational resources available. If you click one of the links on our site, we may earn a commission payment at no extra charge to you.
I use to be a regular player here at royal vegas, I was a weekly depositer and absolutely loved the place, then they decided to restrict it from my country (Australia) which I am totally upset about, I don’t understand why out of nowhere just restrict all fortune lounge casinos from Australia after allowing it for so long.. NOT HAPPY
After spending quite some. Money over time on royal Vegas as well as sister casinos I have recently attempted my first withdrawal and am not impressed to say the least. Chat staff are in no way interested in helping solve any issues, concerns or disputes and are plain rude. Pending and processing time is more than I was originally advised and keep getting told untrue and false answers as to when my withdrawal will be complete as an attempt to temporarily keep me happy. Way too long for a withdrawal and what makes it so much worse is to be told wrong or misleading information by rude untrained staff who are mostly not helpful. When messaged via whatsapp three times I got no reply and when called several times not one time did anybody pick up the phone. More than disappointing.
Absolutely nothing positive to say about this casino, the delay time is way over 15 mins on live chat, then they don’t answer questions. Very rude! Very poor customer service, I’ll play elsewhere not recommended royal vegas.
Not much to crow about… same games as most other casinos. Won $20k, after my initial withdrawal passed the (over) 48hr pending period I was contacted by phone to provide documents, which I did within 15min of the call. A pop up kept appearing telling me to submit same documents, and so I called support and they said that it was ok, pop up would disappear… then a few hours later I received an email stating:’
“Since we still have not received all of your required verification documents, we have reversed your recent withdrawal back to your gaming account. As soon as we receive and approve your documentation, you may request another withdrawal it will be processed without delay.’
Like I said, this was merely hours after the (over) 48hrs it took my withdrawal to pass the pending period and AFTER I had submitted the required documents via email to the same casino rep who called me. I’ve NEVER played at a casino where they return funds to your account AFTER the initial reversible period! Typically this was now wednesday, it would have to be pending again for another 48hrs, which is obviously where they want you to blow all the money! So friday afternoon in Sth Africa (where they’re based) rolls around and surprise surprise, I now had to wait until their Monday before anything would happen! It really is so dishonest. They know that you’re probably a big gambler and therefore incredibly likely to spend that money and not have anything left to collect.. In the end I cashed out just over $5k, but of course they have a ridiculous rule I’ve not encountered anywhere else where you can only receive $5k a week of any amount you withdraw.
On top of this, if you contact support via anything but phone it is incredibly time consuming, 10min between exchanges, they’re really rude, close the chat, and don’t actually solve a damn thing!
Give these guys a miss if you’re not up for being totally messed around!
Okay, so I read horrid reviews about Royal Vegas AFTER I had played for the first time. I was fortunate enough to win and withdrew my winnings. I was very concerned about my withdrawal and expected massive delays, errors, and constant communication with the casino (based on the reviews). I must say, this was NOT the case. I withdrew 3000 and it took 7 days from beginning to the end, my money was in my bank (via SWIFT) on the seventh day. Verification of documents was a breeze and the entire process went smoothly.
Nothing special. Just like other casinos! Same games!!!
I wish I had come here before playing at this casino. Good grief deposit bonus is 50x wagering requirement. I felt like I played all day trying to play it out. Got fed up and just did whatever so it would all just end. Now seeing these issues with withdrawals I am glad I never made it that far. Will stay away from now on!!!!
75%
80%
USA
Canada
Australia
UK
