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Some cool games, if you win bonus but, beware on getting your money withdrawn. It is a forever hassle. Well I won a progressive plus some other winnings $5,500 – it was a head ache just to receive my money. Sent documents in and got denied and asked for other documents.In the end I just spent the money in casino where it could of paid of study fees or went towards medical expenses. This is the first time iI have ever played an online casino and to be honest iI will warn all people.This sight has worst customer service, they also lost a $400 bank transfer and confiscated $1001.00.Emails were never emailed within the 12hrs and when I rang via telephone apparently the man could not assist me and told me to email.I wish I had read the reviews about this site as I would of never joined.so, just bare in mind while you are paying to play their casino – they are happy to take your moneyBut, when you are wanting your winnings to get a head in bills , self improvement or house hold items – they do not care and will make you jump thru hoops.whatever helps the sleep at night.
Customer service is horrible!! They never want to help you to the point where they will just the the conversation. They never give out a bonus for being a loyal customer where spi. Palace will if u ask. They have such good games and website layout its a shame they lack the customer service aspect 🙁
Lots of bonus in this casino after deposit but with out deposit you dont get anything . The first deposit bonus get by 35 dollar depositing i think its high then any other casino. All games are good for playing and the support team is very good they all try to give you help. I think its a avareg casino.
Customer Service is beyond terrible and rude. Trying to get a $100 cash withdrawl is like pulling teeth. Both chats to customer service took over 30mins for simple requests like the verification / withdrawl procedure etc… AVOID at all costs so many better online casino’s. Still trying to withdrawal initial deposit amount days later.
many options for withdrawl and deposit. i dont like that min deposit is 30 usd Minimum. bonuf offer wagering tasks are fair and easy to end. have not talked with help dask . Dont know how good is feedback. i lake table layouts and setup menu. many games for every taste. with deposit money i would play only slot games. bigger change to win.
almost nothing to complain about only maybe one thing. and that is that the wagering is a bit high and you will not have much chance to earn some cash from the bonus. i said not much so there is still a chance
I believed this WAS one of the better casinos which it WAS! They use to have great player support but that has disappeared. Poor customer service Slow withdrawal times Unapproved transactions on credit cards so use an ewallet Don’t honour bonuses Poor all around
Their management team handled my self exclusion request very professional and confirmed that they passed on the information to Microgaming so I will not be able to gamble online at affiliated casinos. When I asked for email confirming that I was on self exclusion list at Microgaming, no one from Royal Vegas replied to my request; I am very disappointed as I was given wrong information and was indeed able to gamble at another casino (Microgaming).I am still waiting for someone to email me confirmation that I am indeed on that list.
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