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Have been playing at royal vegas for a long time. Was a fairly big player before but hadn’t played for several years. Decided to log back in and made a few small deposits, lasted a only a bit before my account ran empty.
Received a 10 free spin – no deposit bonus. Don’t know how but managed to win 2k plus and cleared the play through. Money came in bank account today (about 8 days days from when I placed the withdrawal request).
One of the few casino’s I trust, although withdrawal could be quicker. Ever since I lost VIP status from not playing (VIP service was excellent), regular customer support is not great. Inquiring about how much wagering I have left to clear my bonus was pretty much impossible with several people giving me all different numbers (ranging from $5000 – 100,000). Live chat is completely useless.
Honestly, the support there is laughable with replies completely unrelated to my questions. I eventually just gave up with my inquiry and played a boat load of slots until I managed to clear it (by making sure I had no bonus balance left). Would easily be 10 stars if they got their support in order.
very poor support service constantly left for really long periods of time in excess of 20 minutes to half an hour at a time. the games didn’t seem to run right and were very quick to take my money. also the match offers weren’t as good as other casinos
This is another one I play at but just like Slots Of Vegas you can’t redeem comp points until they reach 1000 which I think is way to many. They do have no deposit bonuses but not to many. They rarely have freeroll tournaments
Ok casino, i found them to be a bit tight with payouts compared to other casinos.. the graphics are great, but dont get very many bonus rounds on the video slots. wish u could redeem your loyalty rewards sooner than they expect and i find they dont give out many free spins, very tight when it comes to free bonus and spins
I joined Royal Vegas awhile ago but only just recently deposited. I had some luck and won $6500 which was great. I requested my withdrawal and couldn’t recall if I had previously verified myself? So I contacted live chat to ask where I send my documents to so as I could begin the process if I hadn’t already. Both times after stating my question I was put on hold receiving the same message over and over sorry for the delay I will be with u in a minute this went on for nearly half an hour until I finally gave up. I finally after my fourth attempt got through to someone who told me that I would have to watch my email for any updates and if any documents were needed I would be contacted.I couldn’t understand why they could not like any other casino tell me if they were needed or not finally after 24 nearly 48 hours later I received an email saying I needed to upload my documents. I did so it has now been over 24 hours and nearing the 48hours and I still have not received notification as to whether they have been excepted. I also noticed that they advertise e wallet same day withdrawals but was informed that my method of Neteller was going to be a further 24-48 hours once processed. This has left me wondering if this casino is legit and if I will at all receive my money?
so i depositet 100$ at this casino with my moneybookers (skrill) account and i instantly got a nice bonus. i played this bonus for like two hours and finally met the wagering requirements. this is really cool. i then made a withdrawal and everything worked quite good.
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