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normally play technologically advanced device . However , due to unforseen and unfortunate circumstances , i now have to use a mobile device that is a bit outdated . I was awarded 50 free spins on the mardi gras game ( my account hardly ever qualifies for no deposit bonuses even right after i deposit) However , the mobile device i currently use keeps kicking me out of the game . I then tried playing it via my pc and was informed that my system doesnt meet the minimum requirements due to adobe and flash no longer being available . Nothing was mentioned when the margi gras games was released advising that the game cannot be played via insta play( via your laptop or pc ) . YOur consultant advised me to go find a compatible device to play on . At one stage she even tried to remove the coupon without my full consent . That was her only solution to a problem that is not even mine . The casino hasnt even implemented a work around for the fact that insta play is no longer available games via pc or laptop . really really love this casino even though I get told that my account doesnt qualify for promotions even though i deposit more than regularly . Dont get me wrong , the casino is great but it is just really sad that a handful of consultants just have absolute no interest in trying to assist you in terms of resolving your issue or query.The level of Customer service is the main determining factor on whether a customer will return or not . Even though I have had several instances where the level of service was just shocking, i still return , deposit and play ( even though the only no deposit free bonus my account qualifies for is the R250 monthly bonus ) because the good service instances outways the bad service instances. Nevertheless , please consider and implement a work around solution for us customers who play via pc and not mobile devices . There are reasons as to why some people choose to play via pc and not their mobile devices. IT IS JUST WRONG TO ADVISE THE PLAYER TO GO AND FIND A COMPATIBLE DEVICE AS A SOLUTION DUE TO THE FACT THAT FLASH PLAYER AND ADOBE IS NO LONGER AVAILABLE , WHICH PREVENTS YOU FROM PLAYING SOME OR RATHER LATEST GAMES VIA PC OR LAPTOP
I’ve been with springbok about a year. I’ve had a fantastic win at this casino (and a few other wins) But I loved it even before then. They’ve restricted my bonus codes since the big win which is unfortunate but some still work. I ALWAYS read t&c’s before playing but they have very fair t&c’s. such as.Only time you can’t activate comp points is when you have an active bonus. And no playthrough on them. I find my game experience is the same whether I’m using a no deposit bonus, deposit bonus or no bonus. fast payouts, big bonuses, fair conditions what’s not to love.if anyone I know asks me which casino they should sign up to, I always recommend springbok.
Playing at Springbok for about two years and finally decided to do a withdrawal I cropped my ID photo and was asked to submit one that’s not cropped, which caused a bit of delay. Within days the money was transferred into my account I recommended Springbok casino to my friends as I’m happy with services received. Waiting period on chat support. Their agents friendly and helpful. I didn’t like the part that I couldn’t redeem vouchers or do a deposit whilst waiting on the withdrawal.
Some thing happened to me lost my winnings and was only refunded my original deposit amount and I all so lost a winnings withdrawal due to useing coupon while it was still pending. But it all happened about a year and ones I fully read the terms and conditions, I have never experienced this again and the winings have increased
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